GreenBay Market Nigeria
Welcome to GreenBay Market Nigeria. This Payment Policy explains how we process payments for orders placed on https://greenbay.market/en-ng. We aim to keep every transaction transparent, secure and trustworthy.
1. Accepted Payment Methods
You can choose from the following secure payment options at checkout:
- Credit and Debit Cards: Visa, MasterCard (processed via Flutterwave)
- Bank Transfers: via Flutterwave on the checkout page, or by direct transfer on request for bulk orders
Cash on Delivery (COD) is not available in Nigeria.
All payments are processed in Nigerian Naira (NGN). Prices on our website include all applicable taxes unless otherwise stated.
2. Currency and Charges
All transactions on GreenBay Market Nigeria are in Nigerian Naira (NGN).
If you use an international card or bank, your financial institution may charge conversion fees or other charges. GreenBay Market does not control these fees.
3. Secure Payment Processing
Your payment security is our top priority. All online transactions are encrypted and processed through Flutterwave, our secure payment gateway.
We do not store or have access to your card or payment information. Our payment processing partner handles all payment data securely, in line with the Payment Card Industry Data Security Standard (PCI DSS).
4. Order Confirmation and Payment Verification
After you place an order, we will email you an order confirmation with your purchase details. We only process an order once payment has been verified.
If you pay by direct bank transfer or another manual method, please email your proof of payment to our support team at info.nigeria@greenbay.market.
5. Payment Failure or Decline
If your payment is declined or fails to process, please check that:
- You entered the correct payment details.
- Your card or bank account has sufficient funds.
- Your payment method supports online transactions.
If the problem continues, contact your bank or our support team for help.
6. Refunds and Adjustments
Refunds are processed in line with our Return & Refund Policy.
Approved refunds are paid back to the original payment method used for the purchase.
The refund may take 3 to 7 business days to reflect in your account, depending on your bank or card provider.
7. Pricing and Billing Accuracy
We make every effort to ensure that all prices, product descriptions and billing details are accurate.
If a pricing error occurs, we reserve the right to correct it, and we will notify you before processing your order.
If a product was priced incorrectly, we may contact you to confirm whether you want to continue at the corrected amount. If you have already paid, we will offer a full refund.
8. Taxes and Duties
All prices on GreenBay Market Nigeria include applicable Nigerian taxes, including VAT.
If additional duties or fees apply, for example for deliveries outside our main coverage area, you are responsible for those charges.
9. Fraud Prevention and Verification
To protect our customers and our business from fraud, any payment may be subject to verification.
We may ask for additional identification or documentation before processing suspicious or high-value orders.
Contact Us – GreenBay Market Nigeria
Address: 77 Opebi Road, Ikeja, Lagos, Nigeria
Email: info.nigeria@greenbay.market
Phone: +234 201 700 0170
Business Number: RC: 9442543
Business Hours: 9:00 AM – 5:00 PM, Monday to Friday (GMT+01:00, West Africa Time)
