GreenBay Refurbished Product Policy

We are committed to providing high-quality, fully functional refurbished electronics to the Kenyan market. To maintain transparency and comply with advertising standards, please read our policy on refurbished products.

1. What Does 'Refurbished' Mean?

A refurbished product is a pre-owned item that has been professionally processed, tested, and restored to excellent working order.

• These products are NOT new. They may have been returned by a customer, used as a demo model, or required a repair to meet functional specifications.

• We guarantee full functionality, but products may show minor cosmetic imperfections (e.g., small scuffs or scratches) that do not affect performance.

2. Our 5-Step Quality Assurance Process

Every refurbished item sold by GreenBay undergoes rigorous testing and certification by our in-house technicians:

1. Diagnostic Testing: We run comprehensive hardware and software diagnostics to identify and isolate any functional issues.

2. Repair & Component Replacement: Any defective components are repaired or replaced with equivalent or genuine working parts.

3. Data Wiping: All previous user data is securely erased, and the operating system is restored to factory settings.

4. Cleaning & Sanitization: The product is professionally cleaned and cosmetically restored to the best possible standard.

5. Final Certification: A final quality check ensures the device is fully functional and ready for sale.

3. Clear Disclosure and Compliance

Crucial Note for Customers: By purchasing from GreenBay, you acknowledge and agree that you are purchasing a refurbished, pre-owned product and not a new, factory-sealed item.

We ensure that all our product listings and advertisements fully comply with Google Ads' policies by:

• Clearly labeling the product's condition as 'Refurbished' or 'Used' in the title, description, and every stage of the checkout process.

• Providing an accurate and detailed description of the cosmetic condition.

4. Warranty and Support

We stand by the quality of our refurbished electronics:

• Standard Warranty: All refurbished items come with a 30-Day Functional Warranty against defects in materials and workmanship, effective from the date of delivery.

• Returns: We accept returns within 7 days of delivery in accordance with our standard Terms and Conditions.

If you have any questions regarding our refurbished process, please contact us at marketing@greenbay.market.

📬 Contact Us
Have questions about these Terms?

📧 Email:  info.nigeria@greenbay.market

☎️ Phone: +234 201 700 0170

🏢 Address:  31, Balarabe Musa Crescent, Victoria Island, Lagos. Nigeria